RETURNS POLICY 

I understand that sometimes people change their minds, which is why I accept returns*  

 

UK CUSTOMERS:

Returns must be sent back within 14 days of the delivery date.

 

INTERNATIONAL CUSTOMERS:

Returns must be sent back within 28 days of the delivery date and you must either: reply to the order confirmation email, or: email shop@tarakhorzadlondon.com with your order number, regarding the return within 14 days. IMPORTANT: Please mark the contents of the parcel as "gift" or "product return". If you do not we will not pay the customs/ duty/ VAT on your return and it will be returned to you. 

 

  • Products must be returned in unused, perfect condition with all tags still attached, along with the packing list with your order details on it.

  • Return postage is paid for by the customer. Refund shipping from the original purchase will not be issued.

  • It is your responsibility to send the items back safely so it is advised that you ship as a "signed for" or trackable service.

 

The address for returns is:  TARA KHORZAD, STUDIO 22, 4TH FLOOR, OLD TOWN HALL, CATFORD RD, LONDON, SE6 4RU, UK.

Returned parcels are opened once per week. Your return will be reviewed, and providing the products are in unworn condition, as noted above, your return processed within 14 days of being received at the studio. You will receive a confirmation email with the details of your return once it has been processed. If you have not received a confirmation email after 21 days of your return arriving at the studio, check your tracking to ensure the parcel arrived. If it has arrived, check your junk mail to see if the refund confirmation email is there. If your parcel has arrived and you have no email confirmation, please email shop@tarakhorzadlondon.com.

*EARRINGS - due to hygiene reasons earrings cannot be returned.

*PHONE CASES - as phone cases are made to order they cannot be returned.

*FLASH SALE & MYSTERY BOXES - please check the product description for refund/exchange terms.

*CUSTOM ORDERS - are non-refundable.

I’m not currently able to offer direct exchanges, as my stock is made in small batches and therefore each size has limited quantities. If you would like to make a swap within your order, the quickest way to secure the alternative product is to purchase it straight away and return the product no longer wanted for a refund, as detailed above.

 EXCHANGES