DELIVERY & RETURNS
UK standard delivery £2.99 - within 3-5 working days.
FREE SHIPPING FOR ALL UK ORDERS OVER £50
UK EXPRESS delivery £6.99 - order by 2pm for guaranteed next working day delivery.
(After 2pm express orders will be delivered within 1-2 working days. For Saturday delivery order by 2pm Friday. Orders received after Friday 2pm will be delivered by Tuesday.)
Europe standard delivery £7.99 - within 3-6 working days.
FREE SHIPPING FOR ALL EUROPE ORDERS OVER £80
Europe EXPRESS delivery £15.99 - within 2-4 working days.
INTERNATIONAL DELIVERY (including USA & Australia)
International standard delivery £8.99 - within 5-8 working days.
FREE SHIPPING FOR ALL INTERNATIONAL ORDERS OVER £80
International EXPRESS delivery £17.99 - within 2-4 working days.
DELIVERY TERMS AND CONDITIONS
TAXES AND CUSTOMS CHARGES: International shipments may be subject to customs charges. The charges vary depending on the value of your order and depending on what country you are ordering from. Please check your local customs for more information.
REFUSED PARCELS: If you refuse a parcel it will be returned and any postage you have paid for the delivery will not be refunded.
CORRECT ADDRESS: Always ensure you enter the full address on your order. It is your responsibility to fill out the address correctly.
I understand that sometimes people change their minds, which is why I accept returns for my products*.
I don't currently offer direct exchanges, as my stock levels are always low as I only make small runs of everything. If you would like to swap your order for another size, the best thing to do to make sure you secure the size you want while it's still in stock, is to buy it and send back the size no longer wanted for a refund.
UK CUSTOMERS: Items must be returned within 14 days of the delivery date in unused, perfect condition with all tags still attached, along with the packing list with your order details on it.
EUROPE & INTERNATIONAL CUSTOMERS: Items must be returned within 28 days of the delivery date in unused, perfect condition with all tags still attached, along with the packing list with your order details on it. But you must email to say you are making the return within 14 days.
Return postage is paid for by the customer. Refund shipping from the original purchase will not be issued. It is your responsibility to send the items back safely so please purchase postage as a "signed for" or trackable service.
To return items, send to the below address in unused, perfect condition with all tags still attached, along with the packing list with your order details on it, using a trackable or signed for service.
STUDIO 22, 4TH FLOOR
OLD TOWN HALL, CATFORD RD
LONDON, SE6 4RU, UK.
*EARRINGS - due to hygiene reasons earrings cannot be returned.
*PHONE CASES - as phone cases are made to order they cannot be returned. Phone cases are shipped from a separate address and so may arrive in a separate parcel to the rest of your order.
CORONA VIRUS DELAYS - shop is open as usual but Royal Mail is experiencing delays due to being extra busy at the moment while everyone shops omline due to the pandemic. Please note that there may be some delays. Express shipping is recommended if you need your order urgently.