Q: What payment methods do you accept?
A: You can pay by debit/credit card or by Paypal.
Q: How do I select the correct size?
A: You can check your measurements against the Size Guide here. If you're still stuck feel free to email your measurements or usual sizes to the studio for help, or DM on Instagram. The garments are true to size unless stated otherwise in the product description.
Q: Can I make a change to my order?
A: If you notify us as soon as possible we can do our best to amend any changes, but this will not always be possible. However you can return unwanted items for a refund once you receive them.
Q: How do I return an item?
A: UK CUSTOMERS: Items must be returned within 14 days of the delivery date in unused, perfect condition with all tags still attached, along with the packing list with your order details on it.
EUROPE & INTERNATIONAL CUSTOMERS: Items must be returned within 28 days of the delivery date in unused, perfect condition with all tags still attached, along with the packing list with your order details on it. But you must email to say you are making the return within 14 days.
Return postage is paid for by the customer. Refund shipping from the original purchase will not be issued. It is your responsibility to send the items back safely so please purchase postage as a "signed for" or trackable service.
You can read more about returns here.
Q: Do you do exchanges?
A: I don't currently offer direct exchanges, as my stock levels are always low as I only make small runs of everything. If you would like to swap your order for another size, the best thing to do to make sure you secure the size you want, while it's still in stock, is to buy it and send back the size no longer want for a refund.
Q: The item I want to buy is out of stock, will it be restocked soon?
A: My products are made in small runs of approximately 30 pieces each style, to be able to provide you with new freshly printed garms each season. For this reason, I will only restock an item if it’s super popular. So if you have your eye on something, make sure you snap it up quickly to avoid disappointment! The plus side is that every item is much more unique than your average high street shop and you’re far less likely to bump into someone wearing the same thing!
Q: Do you do any sizes bigger than 16, or are there plans to expand the sizings?A: At the moment our sizes are limited to sizes 6 - 16 as I make small initial runs of each style and the factory has a minimum order requirement per size, but 2021 will see the introduction of a few more sizes to best-selling styles. The size range will slowly expand until it is eventually is a fun space for everyone. Watch this space!
Q: Do you do custom orders?
A: The factory I use has a minimum order quantity per style per size, so unfortunately I'm not set up to do custom orders. However, if you let me know what print and style combination you're after there's a chance I might add it to the collection if I like the idea. Feel free to email or DM on Instagram
Q: How should I wash my Tara Khorzad garms?
A: Wash at 30 degrees - my garms will last a long time this way, thanks to our durable, colourfast fabrics - and washing at this low temperature is better for the environment :)
Q: Are your products ethical and sustainable?
A: As all Tara Khorzad garments are made in the UK at small family-run factories, it is possible to ensure that the garments are made responsibly and that workers are treated fairly. Making in the UK is a huge part of what makes our manufacturing process sustainable, as electricity in the UK is more efficient than most international manufacturing countries, and printing/manufacturing in the same country that we ship from also means less fuel to fly/ship materials and stock. All our packaging material is compostable/biodegradable, and we use up all our remnant materials to ensure our products are as zero-waste as possible. We currently have a few products which are made from sustainable materials. Our *ECO* earrings, which are 3d-printed from bio-plastic, are 100% compostable AND completely zero-waste! In 2021 we are looking at more sustainable materials to introduce to our collections, including GOTS certified organic cotton t-shirts and recycled polyester bikinis. You can read more about our sustainability and ethical practices here.
Q: Do you take on influencers?
A: Yes we do sometimes gift out to influencers on Instagram or Tiktok. We love collaborating with creative, colourful, fun influencers with beautiful and interesting content, who post regularly and have great engagement. If that sounds like you, pop a DM over on Instagram.