FAQ | Tara Khorzad | London

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Tara Khorzad, London, UK

FAQS

Q: What payment methods do you accept?
A: You can pay by debit/credit card or by Paypal


Q: Can I make a change to my order?
A: If you notify us as soon as possible we can do our best to amend any changes, but this will not always be possible. However you can return unwanted items for a refund once you receive them.


Q: How do I return an item?
A: Simply send the item back to us within 14 days of your receipt date in unused, mint condition with all tags still attached. Return postage is paid for by the customer. Refund shipping from the original purchase will not be issued. Please purchase tracking for your item/s (within the UK: if using Royal Mail, use “signed for” postage) - safe delivery back to the returns address is your responsibility.


Q: Do you do any sizes bigger than 16, or are there plans to expand the sizings?
A: At the moment our sizes are limited to sizes 6 - 16 as these are the ones with the most demand, but I am definitely working towards investing to expand our range with more variety of sizes. I want the brand to be a fun space for everyone, and I have big dreams to make it as inclusive as possible. Watch this space!


Q: Do you do exchanges?
A: Yes! Simply email studio@tarakhorzadlondon.com with your request and send back to the studio within 14 days of the date you received your original item that you wish to exchange.


Q: The item I want to buy is out of stock, will it be restocked soon?
A: My products are made in small runs of approximately 30 pieces each style, to be able to provide you with constant newness of freshly printed garms. For this reason, I will only restock an item if it’s super popular. So if you have your eye on something, make sure you snap it up quickly to avoid disappointment! The plus side is that every item is much more unique than your average high street shop and you’re far less likely to bump into someone wearing the same thing!


Q: How should I wash my Tara Khorzad garms?
A: Wash at 30degress - my garms will last a long time this way, thanks to our durable, colourfast fabrics - and washing at this low temperature is better for the environment :-)