FAQS

Q: What payment methods do you accept?
A: You can pay by debit/credit card or by Paypal or iDeal


Q: Can I make a change to my order?
A: If you notify us as soon as possible we can do our best to amend any changes, but this will not always be possible. However you can return unwanted items for a refund once you receive them.


Q: How do I return an item?
A: UK CUSTOMERS: Items must be returned within 14 days of the delivery date in unused, perfect condition with all tags still attached, along with the packing list with your order details on it. 

EUROPE & INTERNATIONAL CUSTOMERS: Items must be returned within 28 days of the delivery date in unused, perfect condition with all tags still attached, along with the packing list with your order details on it. But you must email to say you are making the return within 14 days. 

 

Return postage is paid for by the customer. Refund shipping from the original purchase will not be issued. It is your responsibility to send the items back safely so please purchase postage as a "signed for" or trackable service.


Q: Do you do any sizes bigger than 16, or are there plans to expand the sizings?
A: At the moment our sizes are limited to sizes 6 - 16 as I make small initial runs of each style, but I am working towards investing to expand our range. My dream is for the brand to be a fun space for everyone, and I have big dreams to make it as inclusive as possible. Watch this space!


Q: Do you do exchanges?
A: I don't currently offer direct exchanges, as my stock levels are always low as I only make small runs of everything. If you would like to swap your order for another size, the best thing to do to make sure you secure the size you want, while it's still in stock, is to buy it and send back the size no longer want for a refund.


Q: The item I want to buy is out of stock, will it be restocked soon?
A: My products are made in small runs of approximately 30 pieces each style, to be able to provide you with constant newness of freshly printed garms. For this reason, I will only restock an item if it’s super popular. So if you have your eye on something, make sure you snap it up quickly to avoid disappointment! The plus side is that every item is much more unique than your average high street shop and you’re far less likely to bump into someone wearing the same thing!


Q: How should I wash my Tara Khorzad garms?
A: Wash at 30degress - my garms will last a long time this way, thanks to our durable, colourfast fabrics - and washing at this low temperature is better for the environment :-)

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