I understand that sometimes people change their minds, which is why I accept returns for my products*.
I don't currently offer direct exchanges, as my stock levels are always low as I only make small runs of everything. If you would like to swap your order for another size, the best thing to do to make sure you secure the size you want while it's still in stock, is to buy it and send back the size no longer wanted for a refund.
UK CUSTOMERS: Items must be returned within 14 days of the delivery date in unused, perfect condition with all tags still attached, along with the packing list with your order details on it.
EUROPE & INTERNATIONAL CUSTOMERS: Items must be returned within 28 days of the delivery date in unused, perfect condition with all tags still attached, along with the packing list with your order details on it. But you must email us with your order number to say you are making the return within 14 days.
Return postage is paid for by the customer. Refund shipping from the original purchase will not be issued. It is your responsibility to send the items back safely so please purchase postage as a "signed for" or trackable service.
To return items, send to the below address in unused, perfect condition with all tags still attached, along with the packing list with your order details on it, using a trackable or signed for service.
STUDIO 22, 4TH FLOOR
OLD TOWN HALL, CATFORD RD
LONDON, SE6 4RU, UK.
*EARRINGS - due to hygiene reasons earrings cannot be returned.
*PHONE CASES - as phone cases are made to order they cannot be returned. Phone cases are shipped from a separate address and so may arrive in a separate parcel to the rest of your order.
Returns are processed within 7-10 working days of being received. You will receive a confirmation email with the details of your return once it has been processed. The refund will appear in your account within 3-5 working days of being processed. If you have not received a confirmation email after 14 days of sending a return, please check your junk mail, and add to your contacts.
RETURNS POLICY EXTENDED
Good news! My returns policy has been extended to 31st January for all non-sale purchases made between Tuesday 8th December and 23rd December 2020.
All purchases from the Sale section are currently subject to the usual returns policy, as listed below.